Built here. Supported here.
Direct support from the team that knows the machine.
Our relationship with a machine does not end at installation. Existing PiP customers come back to the same factory team for technical support, replacement or change parts, and help when a new packaging format is introduced.
Three ways we support your machine.
Technical support
Send the machine model or serial number, a short description of the issue, and photographs or video where useful. That gives our team the best starting point for a quick technical response.
Contact supportParts and change parts
Because we design and build every machine in house, we can supply replacement parts, tooling and change parts for every machine we have ever made.
Request partsNew packaging formats
Introducing a different tray, card, lid or pot? Send us samples and your machine details. We can review the application and advise what testing, change parts or engineering work may be required.
Send us the new packNew pack? Start with the machine you already have.
Packaging changes, and your machine can often change with it. Many new formats can be accommodated on an existing PiP machine with new format tooling rather than a new machine.
Where the new pack is difficult or unproven, our in-house test rig can run your samples first, so you know what will work before committing to changes on a production line.
What to include in a support request.
The machine model or serial number, a short description of the issue or the new packaging, photographs or a short video where useful, and the best person to call back. Telephone +44 (0)1706 369000 or email sales@pipautomation.com.
Quick answers
Can PiP still support an older machine?
Yes. We design and build our machines in house and keep the engineering records, so we can supply parts, tooling and technical support for every machine we have ever made, including machines that have been in service for many years.
My packaging is changing. Do I need a new machine?
Often not. Many new formats can be accommodated on an existing PiP machine with new format tooling and change parts. Send us samples of the new pack and your machine details and we will give you an honest engineering view.
How do I order spare parts or change parts?
Contact us with your machine model or serial number and the parts you need. Because every machine is built and recorded in our own factory, we can identify the right parts quickly.
Need help with an existing PiP machine?
The team that designed and built your machine is the team that answers the phone.